The e-notices and text messages are now available! Customers must go into the payment center and make a profile. Choose e-notices or text message.

For questions regarding water usage, bill amount, final water reading, or delinquent accounts, please contact us.

You must contact Customer Service if your account is delinquent.

Please read our online payment terms of agreement policy.

An online payment transaction fee of $2.75 will be charged as a separate amount on your statement.

The online payment validation only confirms your transaction with the payment system and does not replace or serve as a substitute for services to be restored.

The Hammond Water Works Department offers three convenient ways for you to pay your water bill:

Payment Locations

Customers can pay their bills at the Business Office located at 6505 Columbia Avenue on weekdays between 8:30 a.m. to 4:30 p.m. Thursdays have extended hours until 6:00 p.m.

After hours customers can leave payments in the Business Office night deposit boxes located in the parking lot or at the front of the building. Last daily pick-up is 3:30 p.m.

Payments can also be made at the following locations:

First Financial Bank – 2635 169th Street

Van Tils – 2635 169th Street

Pay by Phone

Pay your bill by phone, call 1-219-407-0117. There is a $2.75 transaction fee.

Pay Online

The first time you go to the online payment page, you will need your account number, house number and zip code. You will be prompted to enter your choice of user name and password.

Payments made before midnight will be posted to your account the following business day.  Payments made after midnight, weekend and/or holidays could take up to 72 hours to post to your account.

You will be redirected to a secure website where your payment will be processed.